We ship from, live and work at:
213 Alterra Lane
Renick, West Virginia 24966
304-992-9601
Our Shop at The Greenbrier
Alterra-WV
#38 on Alabama Row at the Art Colony at The Greenbrier Hotel.
300 W Main St.
White Sulphur Springs, West Virginia 24986
304-536-1110 ext. 7274
The Art Colony Shops are just a brief walk from the North Entrance. Complimentary transportation is also available from the hotel.
What is In Stock?
Many products in our shop are handmade by us here on the farm. We source other fine works from local makers. The website shows a sampling of what may be available at any given time. Complete stock is in our shop at the Greenbrier, and changes frequently. The shop has some imported items that are not made in WV, but interesting and accessible in their own right. If you are interested in a specific item, perhaps something you have seen at The Greenbrier, please email us for information on what is available. For example we could send you a photograph of currently available wireless phone chargers.
Custom Orders
Custom orders will be negotiated via email and phone. We will generate an invoice based on the final details. Payment will be due when the item is ready to ship, and after you have approved a photograph of the work. A non-refundable deposit will be required.
Shipping
Orders will be shipped via USPS or UPS (for larger orders). Items in stock will ship within 2 business days. Custom orders will ship on completion, and we will notify you via email on receipt of your order with the time frame.
Shipping Rates for Online Orders
Shipping is based on the size and weight of your order. We almost always ship via USPS, and send you a tracking number.
Sustainability
Reused and Recycled for Packing and Shipping
We use 100% recycled wrapping paper in the shop. Our paper bags are 100% recycled with 60% post consumer waste. Some of our cardboard product boxes are reused, the rest contain recycled content. We salvage and reuse bubblewrap from a neighboring shop which receives packaged glassware. We reuse cardboard boxes for shipping when available.
Upcycled and Repurposed Fabric
Some of the fabric used in garments and handbags is repurposed and some is new. In addition, thought is given to the source of material and whether it is biodegradable. Labels on each item enumerate the ways in which that item qualifies to be called “Slow Clothing”.
Upcycled and Repurposed Technology
Vintage vacuum electron tubes, upcycled glass vintage labware, and retired technology are staples of our products. One man’s trash is another man’s treasure.”
Returns
We take pride in our work, and describe items accurately. But, if what you receive is for some reason unsatisfactory you may notify us within 3 days of receipt that you wish to return an item and we will make a partial refund (we do not refund shipping). You must ship the return back to us at your expense, and we will refund your payment (minus original shipping cost) upon receipt.
Payment
All orders are processed securely by PayPal or by Square. You do NOT have to have a PayPal account in order to purchase from our store.
Privacy
In order to ship your order we collect your name, address, email address and telephone number. We do not share or sell this information to anyone. We have a quarterly email newsletter. You may unsubscribe from the newsletter at any time.
Security
Your payment method and information is collected securely via PayPal or Square. We do not have access to that information.